Privacy Policy
Privacy Policy of Julivia
This Privacy Policy outlines how your personal information is collected, used, and shared when you visit www.julivia.com (the "Site") or make a purchase.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also gather information about the specific web pages or individual products you view, the websites or search terms that led you to the Site, and how you interact with the Site. We refer to this automatically collected information as "Device Information."
We collect Device Information using the following technologies:
Cookies
We use various cookies, and you have the choice to allow or deny them. Here's a list of the cookies we use:
- _session_id: Unique session identifier used by Shopify to store session information.
- _shopify_visit: Records the number of visits to our site.
- _shopify_uniq: Calculates the number of visits by a unique customer.
- cart: Unique identifier for your shopping cart.
- _secure_session_id: Unique session identifier for secure sessions.
- storefront_digest: Unique identifier for password-protected stores.
In addition to Device Information, when you make or attempt to make a purchase through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information collected automatically as "Order Information."
When we use the term "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.
How We Use Your Personal Information
Generally, we use the Order Information we collect to fulfill any orders placed through the Site, process payments, arrange for shipping, and provide invoices and/or order confirmations. We also use this Order Information to communicate with you, assess fraud or potential risks, and, if in line with your preferences, provide you with information or advertisements about our products or services.
We use the Device Information, especially your IP address, to assess potential fraud or risks and, more broadly, to improve and optimize our Site. This includes generating insights into how our customers navigate and interact with the Site and evaluating the success of our campaigns.
Sharing Your Personal Information
We share your Personal Information with third parties who assist us in using it for the purposes described above. For instance, we use Shopify to host our online store. To learn more about how Shopify uses your Personal Information, please refer to their privacy page. We also utilize Google Analytics to better understand how our customers use the Site. To find out more about how Google handles your Personal Information, visit their privacy page. You can opt out of Google Analytics here.
Additionally, we may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other legal request for information, or to protect our rights.
As mentioned earlier, we use your Personal Information to offer targeted advertising or marketing messages we believe may interest you. For more information on how targeted advertising works, please visit the Network Advertising Initiative (NAI) information page. You can opt out of targeted advertising through the following links:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://about.ads.microsoft.com/fr-fr/ressources/politiques/annonces-personnalisees
You can also opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal.
Do Not Track
Please note that we do not alter our Site's data collection and use practices when we detect a "Do Not Track" signal from your browser.
Your Rights
If you are a European resident, you have the right to access the Personal Information we hold about you and request that it be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact details provided below.
Additionally, please note that we process your information to fulfill our contractual obligations to you (for example, if you place an order through the Site) or for our legitimate business interests, as listed above. Also, your information may be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we retain your Order Information in our records unless and until you request its deletion.
Changes
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
To learn more about our privacy practices, if you have questions, or if you wish to file a complaint, please contact us via email at info@julivia.com or by mail at the following address:
360 rue de Ganymède
Gatineau, QC
J9J0J6
